Cooking Grates RT-700
Ratings & Reviews
Good product but service is lacking
We like the smoker a lot but the extra smoke button doesn't work. We don't want to send it back because it will be a pain and the service guys is very rude. We didn't get the grates and he put the blame on us instead of taking ownership. We had to get mad for him to believe us. That is not very good customer service. The smoker has been great, we have used it a lot. We again just wished the extra smoke option worked.