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FAQ

Frequently Asked Questions

We get lots of inquiries and are glad to help you find the answers. That's why our staff has created this FAQ page for the most commonly asked questions. We aren't into faceless customer service, so if you have additional questions or don't see your answer here, feel free to:

Call Now: 855-696-0890

Purchasing a REC TEC Grill

RT-680 Assembly

RT-680 Use

RT-680 Troubleshooting

RT-300 Assembly

RT-300 Use

RT-300 Troubleshooting

Maintaining Your REC TEC Grill

New REC TEC Users

Wood pellets

Purchasing a REC TEC Grill

Where can I go to see a REC TEC Grill?

Can I come and pick up a REC TEC locally?

Do you have Dealers?

How long does it take to ship a REC TEC?

How much is shipping?

Do you offer financing?

Do REC TEC Grills ever go on sale?

How long has REC TEC Grills been in business?

Is the REC TEC warranty transferable?

Does REC TEC Grills still offer packages with free shipping?

What are the dimensions of the RT-680 shipping box?

What are the dimensions of the RT-300 shipping box?

What are the interior dimensions of the REC TEC?

What are the exterior dimensions of the REC TEC?

Can the REC TEC Grill be left outside?

How much electricity does a REC TEC Grill use?

How many pellets does a REC TEC Grill use?

Do I have to use REC TEC brand pellets?

Can the REC TEC Grill burn wood chips?

Do you have a second shelf option?

What are the grill mats and how do they work?

What is the searing kit and how does it work?

RT-680 Assembly

Where are my small bolts for installing the bull horn handles?

Is there a right way to install bull horns?

Where are the white braided RTD wires that need to be attach to the controller located?

Should I cover the RTD wire with the black sheath provided?

Does it matter which wire goes on each of the "RTDA" tabs?

Should I remove the metal bracket holding the RTD?

Can the grill be left outside?

How long should my burn in be and at what temperature?

How high should my smokestack cap be above my smokestack?

RT-680 Use

Do REC TEC Grills require electricity?

Can I use an extension cord with my REC TEC Grill?

How much electricity do REC TEC Grills require?

Can a REC TEC Grill be powered by a generator or inverter?

How far does A REC TEC Grill need to be from a house, railing or other structure?

Does the lid of the REC TEC need to be open during start up?

Can I cook with the lid of my REC TEC open?

Will the temperature of my REC TEC drop every time I open the lid?

Do I need a water pan like my traditional smoker?

Will I have to put a handful of pellets in the fire pot every time during start up?

How long does it take an RT-680 to heat up?

What is the temperature range of the RT-680?

What does the "full" feature do?

What does the "Xtreme smoke" feature do?

Why does the blower fan of my RT-680 cycle off and on?

RT-680 Troubleshooting

Why does my grill trip my GFCI?

Why won't my grill controller turn on but my interior light still works?

Why won't my grill turn on?

Why is my grill reading 32F when I know it is hotter than 32F?

Why won't my grill get to 500F anymore?

Why does my grill no longer have visible smoke?

My grill is showing an ER-1 code?

My grill won't light or is showing an ER-2 code?

My grill is showing an ER-3 code?

What kind of lightbulb does the grill use?

RT-300 Assembly

Can the grill be left outside?

How long should my burn in be and at what temperature?

RT-300 Use

Do REC TEC Grills require electricity?

Can I use an extension cord with my REC TEC Grill?

How much electricity do REC TEC Grills require?

Can a REC TEC Grill be powered by a generator or inverter?

How far does a REC TEC Grill need to be from a house, railing or other structure?

Does the lid of the REC TEC need to be open during start up?

Can I cook with the lid of my REC TEC open?

Will the temperature of my REC TEC drop every time I open the lid?

Do I need a water pan like my traditional smoker?

Will I have to put a handful of pellets in the fire pot every time during start up?

How long does it take an RT-300 to heat up?

What is the temperature range of the RT-300?

What does the "full" feature do?

What does the "xtreme smoke" feature do?

Why does the blower fan of my REC TEC cycle off and on?

RT-300 Troubleshooting

Why does my grill trip my GFCI?

Why won't my grill turn on?

Why won't my grill get to 550F anymore?

Why does my grill no longer have visible smoke?

My grill is showing an ER-1 code?

My grill won't light or is showing an ER-2 code?

My grill is showing an ER-3 code?

New REC TEC Users

What is the number one rule for new users?

Maintaining Your REC TEC Grill

How often should I clean the exterior of my grill?

How should I clean the exterior of my grill?

How often should I change the foil on my drip pan?

How often should I clean my fire pot?

How often should I clean the interior of my grill?

Should I clean the RTD (temperature probe) of my grill?

Are the REC TEC grates dishwasher safe?

How should I clean the Lens of my RT-680's light?

What kind of lightbulb does the RT-680 use?

Pellets

How should I store my pellets?

How much fuel does the grill use per hour?

Can I use any pellet in my REC TEC?

Where can I purchase pellets for my REC TEC?

Can I leave pellets in my REC TEC when it is not in use?

How are wood pellets made?

Can my choice of pellet effect the performance of my REC TEC?

 


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